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Ring security solar panel not working.
Also it appears the batteries will not charge if the switch is off so keep that in mind.
Thankfully the cam still works.
Your solar security sign is powered by sunlight and it needs a few hours of direct sunlight everyday in order for it to have enough power to light up at night.
Ensure your camera s battery is 100 charged.
The leds will not light up if there is any light sun or bulb on them.
The plastic connector cover had turned brittle and cracked which allowed moisture to get in and literally rusted the connector from the solar panel to the cam.
On the mounting plate pop the rubber weatherproofing plug out of its hole.
Slide the mounting plate back into its slot on the back of the spotlight cam until it clicks into place.
Fully close and re open your app.
Please make sure there is no dirt debris or leaves covering the panels as well as no debris near the adapter.
The solar panels are definitely getting enough light during the day.
There are photo eyes built in to the solar panels.
As long as the battery is not draining quicker than a charge can apply the solar panel should certainly be working.
I purchased the outdoor ring security camera with built in spotlight and solar panel about six months ago and extra battery about 6 months ago.
If not try another outlet.
Keeping your solar security sign charged up.
How do you know if your solar panel is working.
Solar panel not charging my doorbell i have the same issue spent an hour on the phone with a ring rep on april 10th took a picture of the ring charger sent it to her.
Due to the covid 19 crisis shipping carriers are seeing an increase in volume and your order may take an additional 24 48 hours to process.
Check to make sure your stick up cam is powered on.
Let me know how this goes.
If you have not already try unplugging and plugging the solar panels back in to the cams.
She promised to send me a replacement.
Community support is available by phone 3am 11pm at 1 800 656 1918 or via chat 5am 9pm pdt.
The one you re using may be faulty or associated with a light switch.
Click here to visit our contact us page for more options.
Defective product from ring though.
Restart your router and run through the setup process again.