If this is happening and you suspect that you re having a power issue follow these instructions to access device health.
Ring doorbell night vision not working.
When i first install the doorbell 2 i get color video at night with the porch light on.
Then it goes away then into night vision.
Low power can certainly be a cause of this.
They may not be as high tech as these amazon s advancements especially with the convenience of an app which you can use from anywhere.
To check the voltage of your ring pro.
Typically the night vision will always be active at night regardless of if the doorbell is connected to a doorbell circuit or not.
Now the doorbell will work through the dark hours.
This makes absolutely no sense to me as there is a front yard light on a pole no more than about 5 yards from the doorbell.
If the issue persists you may need to replace the microphone.
Select your ring video doorbell pro.
I did not cover up the infrared sensors with tape.
Ring pro works fine for a couple of events and then stops working.
Night vision doesn t work.
Go to your ring app.
It is also possible that if there is a light above the device it is causing too much reflection on the right side stopping the camera from picking up any further with night vision.
The microphone on the ring doorbell may not be enabled and therefore you will not be able to receive and hear any sound.
Your ring pro requires a power source that supplies a minimum of 16 volts ac.
Tap the three lines on the top left.
It seems there is not enough light that even with the night vision the doorbell is unable to make out anything beyond your front door.
This is the doorbell 2.
If night vision is not coming on even when covering the lens area on the doorbell please try a reset.
Please make sure the pro power kit is installed at your chime kit and also check the device health of the doorbell pro to ensure it s power reading is sufficient to operate night vision.
You can perform a reset by holding the setup button for 20 seconds.
Not ringing your existing internal doorbell correctly.
My ring doorbell 720p works perfectly at night in color.
Tap the three lines on the top left.
Sometimes enough light will allow the lens to adjust without needing to use night vision.
If i do a hard reset on my db2 the color at night works for 10 r so seconds then goes off back to night vision and will not work again.
If the ring isn t working for you there are certainly other night vision camera s you can purchase.
But if night vision is the most important this may not be the best camera for you.
Ring pro works fine for a couple of events and then stops working.
Therefore ensure that the microphone has been enabled on the device by going to the ring doorbell app and toggling the microphone button.
Night vision doesn t work.
It activates the night vision based on how dark it is as the night vision will not activate if there is sufficient light in the doorbell s view.